SERVICE
is an export-oriented enterprise which specializes in the development, manufacture, production and processing of automotive electronic products.
After-sale service
After sales service refers to a series of services provided to consumers by manufacturers and dealers after selling products (or services) to consumers, including product introduction, delivery, installation, commissioning, maintenance, technical training, door-to-door service, etc.
After sales service mainly includes: 1. installing and debugging products for consumers; 2. Provide technical guidance on use and other aspects according to the requirements of consumers; 3. Ensure the supply of maintenance parts; 4. Be responsible for maintenance services; 5. Implement "three guarantees" for products, that is, guaranteed repair, replacement and return (many people now think that product after-sales service is "three guarantees", which is a narrow understanding); 6. Handle letters and visits from consumers and answer their inquiries. At the same time, collect consumers' opinions on product quality in various ways, and make timely improvement according to the situation.
Provisions on protection fees for consumers' rights and interests: Where a business operator undertakes the responsibility of guaranteed repair, replacement, return or other responsibilities in providing goods or after-sales services in accordance with State regulations or agreements with consumers, it shall comply with State regulations or agreements and shall not deliberately delay or refuse without reason.